Turkish Airlines Delayed My Baggage and Caused Long Wait Time

profile
December 04, 2023 6:55 pm
-

On December 2, 2023, I flew with Turkish Airlines on flight TK 2409 from Antalya to Istanbul Airport at 11:35 AM, with a connecting flight to Ordu Giresun Airport at 3:45 PM. Upon arrival, I discovered that my luggage, which I had checked in at Antalya, was not delivered. I was informed that my luggage was not loaded onto the connecting flight in Istanbul. I was advised to wait for the next flight, which was expected to arrive at Ordu Giresun Airport between 8:30 PM and 9:00 PM. However, this flight landed after 9:30 PM. Consequently, I had to wait at the airport for 6 hours. Due to the limited availability of public transportation to my district, which only operates during daytime hours, I missed my chance to travel home by public transit. When I contacted Turkish Airlines customer service, they stated that there was nothing they could do. My luggage was not delivered to me upon my arrival due to the negligence of Turkish Airlines staff. I was left waiting at the airport from 3:45 PM for several hours, causing me to miss the daytime minibuses to my district. Additionally, I was told that nothing could be done to resolve the issue. Regrettably, I must express that I did not expect this level of service from a reputable company like Turkish Airlines.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Turkish Airlines TK2312 Flight - Missing Luggage Upon Arrival

profile
July 17, 2024 12:00 pm
18
1
Ahmet is completely dissatisfied with the result

Turkish Airlines Lost Luggage Issue

profile
July 09, 2023 11:42 pm
136
1
Berrak is completely dissatisfied with the result

Miscommunication and Delays on Turkish Airlines Flight

profile
August 07, 2023 3:58 pm
-
1
Gül is completely dissatisfied with the result

Turkish Airlines Flight Delays and Cancellations Issue

profile
November 04, 2023 1:32 pm
1
Report a Similar Issue