During my travel, I experienced baggage damage and reported it to the relevant department. They assisted me by creating a record and informed me that I could continue the process online. However, when I follow the steps on the THY website as instructed, I am unable to proceed at the final step. Despite multiple attempts, the site keeps showing an error message saying that the process cannot continue. It's absurd for a major site in the country to have such an error. I don't know what to do now, and there is no one to contact. If passengers are supposed to continue their process online, then this method should be flawless. Alternatively, it makes one wonder if this is a deliberate attempt to prevent passengers from submitting their requests. I hope to get a resolution here and that necessary actions are taken regarding my baggage.
I'm having trouble completing the damaged baggage form on the Turkish Airlines website. Even though I provided all the necessary details, I regret to inform you that your transaction cannot proceed, dear passenger. An error message saying "Please try again." is displayed. I've been dealing with this...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
Hello, on 30/01/2024, I had a flight with THY from Dublin to Istanbul. After disembarking from the plane and while still inside the airport, I realized that my baggage was broken when I retrieved it. When I asked the staff there for assistance on what to do, they handed me a paper and told me that I...
On April 6th, I had a connecting flight. At the airport where I landed, I had to move quickly to catch the service, so I noticed my baggage was damaged later on. On the same day, I submitted all the required documents through the THY damaged baggage website. After 21 days, I was informed that my cas...
After my flight, I noticed that the entire section of my large suitcase where the wheel is located was completely broken. I immediately reported it to the airport staff. Subsequently, I created a baggage irregularity report with THY. They rejected my claim, stating that my suitcase was already broke...
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