I am paying the price for THY's irresponsibility. I submitted feedback with file number 2023157174. They damaged my baggage (baby stroller). I provided the price and pictures of my stroller, but they requested an invoice, and if not available, a repair invoice or a certificate stating it is irreparable. If these documents were possible to obtain, I wouldn't leave the payment to THY. I explained that since my stroller was a gift, it is impossible to provide an invoice. The brand of my stroller is Kanz. They then suggested I go to Kanz to get a repair invoice or a certificate stating it is irreparable. I work in Levent and live in Avcılar. Let's say I decide to go; I don't have a travel system vehicle, so I would need to take a taxi, costing ₺500-600 each way. I have a 1-year-old child, which adds to the difficulty. For their mistake, they are offering ₺2000 for a ₺15000 stroller, and I have had to make 50 calls without resolving the issue. This is not the first time I have experienced this. If you consider choosing this airline, be aware they do not take responsibility even if your regular baggage is lost. I am extremely disappointed and will attach the email which I was forced to accept ₺2000. I will never choose this airline again!
On October 16th, during my flight to Istanbul with Turkish Airlines (THY), they delivered my stroller broken. They told me to send an email for the necessary refund. This is where my ordeal began. Should I be upset that I can't use the broken stroller, or that despite notifying THY and them taking p...
On June 16, 2023, my wife and child traveled by airline from Ankara-Esenboğa airport to Van-Ferit Melen Airport. We returned the stroller, which we delivered in good condition before the trip, damaged, especially the plastic parts. We noticed it as soon as we received it and made a report. It was ta...
THY Baby Stroller Damage We traveled with the relevant airline from Istanbul Airport to Dalaman Airport on the 06:35 flight on 16.08.2023. The baby stroller of my daughter, which I handed over in good condition at the gate of the plane, was delivered to me in Dalaman Airport in a damaged and unusab...
On April 29th, I made the mistake of flying from Japan to Izmir with THY. Upon arriving in Izmir, I learned that my luggage would be delayed. When my luggage finally arrived via courier, it was delivered broken. I had purchased the luggage a week before the flight for ₺2000. When I submitted feedbac...
On 01.09.2023, I took a connecting flight with your airline from Antalya to Adana. When I picked up my luggage at Adana airport, I noticed it was damaged. Despite informing the staff that I live in Antakya and cannot repair it, they insisted it could be fixed and filled out a form. I provided my fam...
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