On 01.09.2023, I took a connecting flight with your airline from Antalya to Adana. When I picked up my luggage at Adana airport, I noticed it was damaged. Despite informing the staff that I live in Antakya and cannot repair it, they insisted it could be fixed and filled out a form. I provided my family's address in Mersin on the form and was told details would be sent via email, but I did not receive a copy of the form or report. Since there is no place in Antakya to repair it, I couldn't get it fixed and received no follow-up. I purchased a ticket for a flight from Edremit with a layover in Istanbul on 10.12.2023, but my damaged luggage was not accepted in the checked baggage due to the previous damage caused by THY's handling or conditions at that time. I am filing this complaint because I do not want to chase after small issues while living in an earthquake zone, but there is a serious negligence and victimization here. I request compensation for the damage to my luggage and resolution for the inconvenience caused by not being able to check my luggage.
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
On October 20, 2023, during my Ankara-Izmir journey with THY, both of my suitcases were damaged at Izmir Adnan Menderes Airport. We filed a report (report number ADBTK_40581). We were instructed to take the damaged suitcases to a repair shop. We took them to M**** Bag and Suitcase Repair Workshop. T...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
On March 21, 2023, I flew from Pristina to Ankara with a stopover in Istanbul on Turkish Airlines. When I got to Ankara, I saw that my luggage was broken. I told the people at the airport right away, and they made a report. The worker told me that they couldn't give me a replacement right away becau...
Frustrated! On February 13, 2023, upon arriving at Istanbul airport, both of my suitcases were damaged beyond use. (This has happened every time I've traveled abroad with THY, my luggage always ends up unusable. If THY provides excellent service worldwide, where do we stand?) Despite my persistent e...
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