Hello, I am writing as a passenger currently waiting in the CIP lounge at Istanbul Airport. My flight is at 07:00 in the morning; however, it is now 01:00 and I wanted to switch to the 02:00 flight to Izmir. Due to your '4-hour rule', I, a Classic Plus customer, am forced to wait here until morning because of your 1-hour rule. You do not consider customer satisfaction and are not being helpful. Despite there being available seats on the plane, I will have to wait for 6 hours, which is unacceptable. I have to leave from here in the morning and even agreed to pay the difference for the 1-hour change; still, no assistance is provided. This situation is highly inappropriate. What harm would it cause you to assist your customer by opening a seat on your morning flight?
I was scheduled to travel from Izmir to Istanbul on Turkish Airlines flight TK2333 at 18:55 on 15.11.2023. However, without any apology, the agency from which we purchased the tickets informed us that the flight was canceled and we were moved to the 21:10 flight. We arrived at the airport 4 hours ea...
I am a THY Classic Plus member. According to THY's website, Classic Plus members are entitled to free lounge access for domestic flights. Trusting this information, I arrived at the Sabiha Gokcen THY CIP lounge at 17:15 for my 18:05 flight from Sabiha Gokcen to Ankara on December 15. After checking ...
Issue with Turkish Airlines Dear officials, I would like to point out that the flight ticket sold to me was changed without any weather conditions. They make a plan and offer a suggestion. Like other passengers, I assumed that my flight, originally scheduled for 23:45, was moved to 00:10, thinking t...
Hello, I had a flight on 17/03/2024 at 16:40 from Kahramanmaras to Istanbul. I arrived at 16:10 and went to the ticket counter to present my ID. I was met with responses like 'we cannot let you board the plane.' I requested assistance, saying 'please help, there is still time before the flight depar...
On January 20, 2025, I bought a ticket for the 9:40 PM flight from Izmir to Istanbul Airport. Despite arriving at the airport 1.5 hours before departure, I was advised that my flight would be delayed by 2 hours and 20 minutes. When I explained that I was entitled to rest and food amenities, the sale...
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