Hello, I had a flight on 17/03/2024 at 16:40 from Kahramanmaras to Istanbul. I arrived at 16:10 and went to the ticket counter to present my ID. I was met with responses like 'we cannot let you board the plane.' I requested assistance, saying 'please help, there is still time before the flight departs,' but I was told 'the gates are closed, we cannot open them,' and I was left stranded there. My ticket was not refunded because it was a promotional ticket. Not only did I miss my flight, but I also suffered financial loss. I lost ₺1,299, paying for a flight I did not take. What will happen to my loss? I had to take a bus again and incurred additional expenses. I am requesting a refund of the ₺1,299 flight ticket cost. Who will compensate for my loss? I am complaining about the relevant company and the staff there, and I am seeking your assistance. I demand compensation for my loss. I am a 17-year-old national athlete, and you do not have the right to put people in difficult situations.
Hello, today on February 17, 2024, we had a flight from Adana to Istanbul at 19:50. Our family of three arrived at the airport one hour before the flight. However, due to delays at the security check, we were informed that the gate had closed by the time we reached the check-in point. They told us w...
On April 14, 2024, I had checked in for the 1:00 PM flight from Istanbul Airport to Erzurum Airport. While waiting in line, I was informed that the gate had closed and I would not be allowed to board. This was not my fault; if it wasn't my turn yet, it was the staff's negligence, not mine. I was rea...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
On 11/11/2023, I arrived at Istanbul Airport at 17:30 for my Istanbul-Adana flight TK2466, scheduled to depart at 18:40. I headed to the counters to board my plane 1 hour and 10 minutes before the flight, only to find that my seat number was no longer available on the machine. I asked for help from ...
I want to share an issue where I felt wronged. I want to file a complaint and seek your assistance. On 16/07/2024, I was affected during the 17:55 Trabzon flight. I arrived at the airport at 16:45, completed all my check-in procedures, and handed over my luggage. Then, I headed to the plane but had ...
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