Issue with Turkish Airlines
Dear officials,
I would like to point out that the flight ticket sold to me was changed without any weather conditions. They make a plan and offer a suggestion. Like other passengers, I assumed that my flight, originally scheduled for 23:45, was moved to 00:10, thinking that a 25-minute difference would not be significant, so I approved. However, I later realized that the flight was moved 23 hours and 35 minutes earlier and accepted this new travel offer. When I checked my ticket again, I saw that a new ticket was assigned to me for only 3 hours later. As soon as I noticed, I called customer relations and despite my continuous objections for two and a half hours, no changes were made due to ticket change rights and rules.
I can't believe that Turkish Airlines cannot provide a one-way ticket to Cyprus. I am a victim and still haven't been able to reach an official who can understand my situation. This situation is really upsetting.
On August 3rd, Thursday, at 19:20, Turkish Airlines offered me a round-trip ticket as compensation for changing my Istanbul-Trabzon flight to a flight that was 5 hours later. I accepted the offer and changed my flight time. I was told that I could use the reward tickets within a year on any date I w...
Hey, on the night of October 28, 2023, the Cyprus flight got canceled for no reason. When we called customer service, they said we should go to the airport and try to get standby tickets for different flights. We traveled from Tekirdağ to the airport, waited for 5 hours, and at 06:50, the staff told...
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My flight from Schiphol to Istanbul on December 21, 2023, was canceled, and I am not receiving a refund. I had a flight planned on 21-12-2023 (TK 1962) at 14:00 from Schiphol to Istanbul. Unfortunately, due to weather conditions, the flight was delayed and took off at 16:36. I arrived at Schiphol ...
I wanted to change the award ticket I purchased with my points from Turkish Airlines 4 days before my flight. The fare differences were calculated and everything was agreed upon, but my new ticket was never issued. Each time, I was told to call back in 2 hours because the approval email from the ope...
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