Turkish Airlines Delay Mismanagement and Unprofessional Service
On January 20, 2025, I bought a ticket for the 9:40 PM flight from Izmir to Istanbul Airport. Despite arriving at the airport 1.5 hours before departure, I was advised that my flight would be delayed by 2 hours and 20 minutes. When I explained that I was entitled to rest and food amenities, the sales office staff informed me that the amended delay would now be one hour and 55 minutes. Later, I proceeded to the desk to change my ticket for the 11:00 p.m. Istanbul flight. However, Zafer B**, the attendant at counter number 29, informed me that no seats were available and that no changes could be made. As a result, I was able to modify my ticket using the mobile app. When I told Zafer Bey of this, he responded in an unprofessional manner, stating, "You were not given priority." Thanks to Turkish Airlines, I now understand that bias exists in ticket adjustments. I'm registering a complaint against Turkish Airlines for shortening the delay period in order to avoid providing services and for employing counter staff who clearly need behavioral training.
