On June 17, 2023, at 4:00 PM, I purchased seats 5E and 5F for myself and my nephew from Turkish Airlines (THY) with the same booking. To my surprise, they moved my seat from 5E and assigned my 8-year-old nephew to seat 31A by the window. I informed the flight attendant that we had purchased the seats together and that I needed to sit with my nephew due to his age. However, when I insisted on sitting in the assigned seats, they accused me of causing a flight delay. The tension became unbearable for my nephew, and he ended up vomiting due to the unfamiliar person sitting next to him. When I called THY customer service, they claimed that they may have changed my purchased seat due to operational reasons. However, the seat was clearly reserved, and I completed my journey on that flight. Shame on you THY!
On March 20, 2024, I purchased tickets for my wife and child for the April 14, 2024, 19:35 Istanbul to Diyarbakır flight with reservation number 2352221877851 from the THY website. I paid an extra ₺150 for seat selection during booking, selecting seats 8A for my child and 8B for my wife. Today, when...
On the night of November 10, I received a message regarding my flight on November 11, 2023. Due to an operational change, my seat number was changed along with my son's. I had paid for four seats. THY has moved us to a completely different area from my husband and other son. They said, 'You need to ...
On January 17th, Wednesday, I purchased tickets from THY for a flight to Trabzon. Additionally, I paid extra to ensure my 2.5-year-old son could sit by the window and I took the middle seat next to him to avoid any contact with others. This morning at 07:38, I woke up to messages and emails indicati...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
On September 10, 2023, at 09:30, I traveled on THY flight 1868 from Venice to Istanbul. While waiting at the gate to board, my name was announced. When I approached, I was informed that the seat on my ticket (8A) was broken and needed to be changed. They assigned me seat 20F instead. Upon boarding, ...
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