On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse.
During check-in, my seat was moved to the very back, while my spouse's seat remained as purchased. I immediately called your customer service. They said they would help, but to no avail. We had to fly that way. The same thing happened on the return flight. Again, my seat was moved to the back while my spouse's seat remained unchanged. This time, when we called customer service, they clearly stated they couldn't do anything and advised us to provide feedback.
My spouse had to move to the back where I was seated. For this, I was charged an additional ₺70 for a check-in I had already completed.
There was no warning, no explanation. The customer service made up excuses like operational issues, plane changes, or plane consolidations. By what right can you cancel the seats we purchased and then charge us again?
I am curious to see how you will explain this injustice and how you plan to compensate us.
N***** h. A**
My spouse bought 3 tickets for the THY flight from Konya to Istanbul at 9:50 AM on Saturday, January 20, 2024. I purchased the THY flight from Istanbul to Antalya at 12:20 PM on the same day. These arrangements were made on January 19, the night before the flight. On the morning of January 20, I rec...
On July 12, 2023, we, the Şahiner family, purchased three tickets for the Izmir - Ankara TK7015 flight. My name is O**, my spouse is O**, and our child is A** M**. Initially, we encountered an issue: I successfully checked in online for O** S*** and A** M** S*** early in the morning. However, the sy...
On March 20, 2024, I purchased tickets for my wife and child for the April 14, 2024, 19:35 Istanbul to Diyarbakır flight with reservation number 2352221877851 from the THY website. I paid an extra ₺150 for seat selection during booking, selecting seats 8A for my child and 8B for my wife. Today, when...
1. On February 2023, I purchased two flight tickets from Stockholm (Arlanda) to Ankara (Esenboga) via a connecting flight on the THY website, paying a total of ₺5,112. I also made seat selections at the time of purchase for the flight scheduled on August 30, 2023. 2. On August 9, 2023, I received a...
Comments