On September 10, 2023, at 09:30, I traveled on THY flight 1868 from Venice to Istanbul. While waiting at the gate to board, my name was announced. When I approached, I was informed that the seat on my ticket (8A) was broken and needed to be changed. They assigned me seat 20F instead. Upon boarding, I noticed another passenger sitting in the supposedly broken seat. I explained the situation to the flight attendant, who confirmed that the person in that seat had a ticket with that seat number and mentioned that the error was on the ground services' part. They assured me that a complaint would be filed on my behalf. However, no official has since explained the reason for this issue. A reputable airline like THY should not have lied to me (claiming the seat was broken) just to give my seat to someone else. I also believe I deserve an apology.
On June 17, 2023, at 4:00 PM, I purchased seats 5E and 5F for myself and my nephew from Turkish Airlines (THY) with the same booking. To my surprise, they moved my seat from 5E and assigned my 8-year-old nephew to seat 31A by the window. I informed the flight attendant that we had purchased the seat...
On my TK0065 Bangkok/Istanbul flight dated January 31, 2024, I experienced an issue and submitted two feedback reports. I paid extra for an exit seat, but the seat was broken. Despite informing the crew, I endured this discomfort for 11 hours. The cabin supervisor and other crew members lied to me, ...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
THY lost my ticket, and I had to purchase a new one for ₺12,500. I had two tickets for the Malta to Istanbul flight on January 12, 2024, evening. Despite boarding the plane with both tickets, I was not allowed to check in for the January 21, 2024, morning flight. They claimed there was an error indi...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
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