On April 6, 2024, I completed an online check-in for flight TK 1873 from Istanbul to MPX within 24 hours and secured seats 5-D, 5-E, and 5-G for my family. However, upon arriving at the counter, we were assigned seats in rows 30 and 31. Initially, Ms. D**** at the counter began handling the issue. Later, a senior female official with an inappropriate attitude arrived but couldn't resolve it either. Finally, Mr. M******* from the counter management came, and when we expressed our dissatisfaction with seats in rows 30-31, he arranged for us to travel as a family in seats 20-D and 19-D (expressed politely). It is a significant error for Turkish Airlines to inform a customer who has completed online check-in and secured their seats that their seats have been sold for an additional fee. If this is the case, Turkish Airlines should adjust their pricing and sales accordingly. I request that the inconvenience I experienced be rectified.
On March 20, 2024, I purchased tickets for my wife and child for the April 14, 2024, 19:35 Istanbul to Diyarbakır flight with reservation number 2352221877851 from the THY website. I paid an extra ₺150 for seat selection during booking, selecting seats 8A for my child and 8B for my wife. Today, when...
We had a flight with Turkish Airlines from Istanbul to Kayseri on July 22, 2024, flight number TK2010, scheduled to depart at 6:35. We checked in 24 hours in advance and were assigned seats 10a and 10b for me and my spouse. However, upon arriving at the airport, we were informed that our seat number...
On April 13, 2024, I purchased two tickets from Turkish Airlines for a flight from Istanbul to Diyarbakir on June 13, 2024. I also paid for two adjacent seats in business class and completed the booking with assigned seat numbers. Three days before the flight, I received an email informing me that o...
On April 19, 2024, at 18:00, I had a flight from Istanbul Airport to Ankara with my mother and my 4.5-year-old daughter. 24 hours before the flight, during online check-in, the plane showed 2 seats on each side and 4 seats in the middle. Since I didn't want to sit in the middle, I paid for a seat ch...
On Thursday, April 11, 2024, I had a flight with Turkish Airlines (PNR code: tudn7w) from Antalya Airport to Istanbul Airport at 20:35. Upon arriving at the Turkish Airlines check-in counter inside the airport at 20:05 with my wife and 10-month-old son, the staff informed us that boarding procedures...
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