Early (in July) we bought tickets from the Turkish Airlines website for December 10th Dalaman - Istanbul - Miami and return (in January) Miami - Istanbul - Dalaman. These tickets cost 75.000 TL, I bought them directly from the Turkish Airlines website in order not to have any problems. On September 30th, a small time change was made for Dalaman Istanbul and Istanbul Dalaman tickets, which I approved. However, now 10 days before the flight, a change was made for the second time, instead of Dalaman - Istanbul TK2563 at 21:35 they changed it to TK2561 at 17:10, which means we will have to wait in Istanbul for 7 hours. I called and asked customer service if the plane was full or canceled, they said they couldn't see, but TK2563 flight departs from Dalaman to Istanbul every day, is it only canceled that day? They filled the plane and kicked us off to an earlier flight. I bought my ticket 6 months in advance, do we have to wait for 7 hours with my 70-year-old mother? We already have a 13-hour flight, they made this long journey worse. I want them to put us back on TK 2563 or a serious refund needs to be made, waiting for 7 hours is not acceptable, I did not buy these tickets at the last minute. We will both be exhausted by waiting for 7 hours and will have to eat at the airport where everything has astronomical prices.
I am facing an issue with Turkish Airlines regarding a flight schedule change. I had booked a flight from Istanbul (Sabiha Gokcen) to Izmir on November 13, 2023, at 22:55. The flight schedule was changed twice, first on September 18 and then on October 11. Since we are arriving from Spain at 18:40 o...
We had purchased flight tickets for April 7th to April 13th, with departure from Istanbul Airport and return to Antalya Airport. The flight times changed at least twice, negatively impacting all our plans. When we tried to change our flight times, we couldn't because the other available flights were...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
I purchased a flight ticket with the number TK/WJIBZC from Turkish Airlines for my mother and siblings. The flight was scheduled for 8:30, and we arrived at 7:35. They told us we were 5 minutes late, the plane doors were closed, and our ticket was canceled without a refund. We were told there was no...
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