I purchased a flight ticket with the number TK/WJIBZC from Turkish Airlines for my mother and siblings. The flight was scheduled for 8:30, and we arrived at 7:35. They told us we were 5 minutes late, the plane doors were closed, and our ticket was canceled without a refund. We were told there was nothing they could do and were dragged from one place to another. We had to buy another ticket, and they charged us ₺5951.33 for the new ticket for the next day. This caused us to buy tickets twice and left us in a difficult situation. We chose Turkish Airlines to avoid such issues, but they caused us trouble. I am requesting a refund. The employees spoke disrespectfully and belittled us by saying 'you should have come earlier.' We have never experienced such mistreatment. I demand that our issue be resolved. I request the necessary actions to be taken.
On August 7th, I was denied boarding for my Turkish Airlines flight scheduled at 19:15. When I contacted customer service, they informed me that it appeared as though I had missed the flight. However, I was at the airport and was told that the gate had closed and I could not board. Meanwhile, other ...
I purchased tickets from Turkish Airlines for myself and my brother. We were informed that the flight was overbooked and there were no seats available, so we were not given tickets. At the last minute, I was given a ticket, but my brother was not. When I reached the gate, the staff member allowed th...
Although the flight was 40 minutes away, they did not let me and my family on the plane, claiming we were late. Despite the fact that my spouse was on the same flight, they labeled me as 'late' and denied us boarding. To make matters worse, they made us buy 5 new tickets for our family of five. As i...
Today, my wife, children, and I were supposed to fly from Istanbul Airport to Ordu at 08:05 with Turkish Airlines. We arrived at the airport at 07:00. Although there were available check-in counters, we were directed to the family check-in area since we were traveling as a family. It was crowded, an...
Hello, we had a flight with Turkish Airlines on September 3rd at 08:00 AM from Istanbul Airport to Izmir Adnan Menderes Airport. Despite arriving half an hour before the flight and completing the check-in process, we were informed by the staff that the baggage check-in was closed and our flight was ...
Comments