We booked a flight from Ankara to Nice for September 8, 2024, months in advance. However, two days ago, we received a message from Turkish Airlines stating that the Ankara-Istanbul leg of the flight was canceled. When we called the call center, we were informed that since we purchased the ticket with miles, there were no available seats at any other time, and there was nothing they could do about it. This is an unacceptable situation. Why are we the ones being inconvenienced when it was Turkish Airlines that canceled the flight? The call center representative reserved a seat on the 1:00 PM flight for now but said they couldn't confirm it because the ticket was purchased with miles. And to top it off, they won’t even let us make any changes with our own money. It's unbelievable! I'm also an Elite Plus passenger! I urgently expect a resolution to this issue. Thank you. Our flight reference number is TTPU2N.
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
I received information that my flight TK2603 from Diyarbakir to Istanbul on April 16, 2024, was canceled due to operational reasons. I was offered to use the ticket on a different day, but since my flight was scheduled right after the holiday, I could only find a ticket for four days after my origin...
On May 22, 2024, I purchased a flight from Istanbul to Paris via Turkish Airlines. I used my Miles & Smiles card to buy the ticket, and all my information is recorded. Later, I wanted to add my 4.5-year-old son to the ticket. However, the system did not allow me to purchase the ticket because my son...
Hello, On 02-11-2023, I purchased tickets for 4 passengers for the flights Istanbul Sabiha Gokcen to Dubai on 12-11-2023 and Dubai to Istanbul Sabiha Gokcen on 17-11-2023. The ticket numbers are as follows: 2352206977847: Serkan Nurettin C***** 2352206977848: Gokce Kosova C***** 2352206977849: Ya...
About a month ago, on 03.03.2024, I purchased a ticket through the THY mobile app for an Anadolu Jet flight from Sabiha Gokcen Airport to Adana Airport scheduled for 06.04.2024 at 01:00. Just 5 days before our flight, we were informed that it was canceled due to operational reasons and that we could...
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