I had a terrible experience with Turkish Airlines. I can’t log into my account because the authentication SMS never arrives at my phone number, which I’ve been using for over 15 years. I haven’t changed my number or done anything that could have caused this issue. I was abroad in a foreign country and needed to make urgent changes to my flight—since the SMS never came, I was forced to buy another ticket from a different airline. It was a huge disappointment. But that’s not all. Today, I called the support line and waited almost 10 minutes. The call center representative asked me to confirm every piece of information imaginable—even my mother’s name and countless other details. I lost count. After all that, I was simply told, “You need to go to the website and leave feedback.” I asked why they didn’t just tell me that in the first place instead of dragging me through all these questions—there was no clear answer. I don’t know what kind of madness I’m dealing with, but I need proper support to log into my account again.
I bought a ticket from Turkish Airlines one month ago and have repeatedly requested a refund, yet they've completely ignored all my inquiries. Every time I contact their call center, I get nothing but vague excuses—claiming they're waiting for feedback or additional information, which I've already p...
I purchased a ticket from Turkish Airlines and need to make a change, but I am unable to reach customer service. I have tried multiple times, but there is no response. I also attempted to modify my ticket through the Turkish Airlines app, but I keep getting error messages. The system does not allow...
I have been a THY Miles&Smiles cardholder for approximately 15 years, but I haven't used it actively for the past few years and have forgotten my password. Despite numerous attempts, I have been unable to get any support on this matter. I have filled out the feedback form on the Turkish Airlines web...
I am deeply frustrated with Turkish Airlines customer service. I was kept on hold for 30 minutes while trying to resolve an issue that couldn’t be addressed via their mobile app or website. Despite the wait, I was repeatedly redirected to their digital platforms, which had already failed to provide ...
Although the flight was 40 minutes away, they did not let me and my family on the plane, claiming we were late. Despite the fact that my spouse was on the same flight, they labeled me as 'late' and denied us boarding. To make matters worse, they made us buy 5 new tickets for our family of five. As i...
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