I am deeply frustrated with Turkish Airlines customer service. I was kept on hold for 30 minutes while trying to resolve an issue that couldn’t be addressed via their mobile app or website. Despite the wait, I was repeatedly redirected to their digital platforms, which had already failed to provide a solution. This approach feels more like a punishment than customer service. For a company that claims to value its passengers and prides itself on being a global brand, this behavior is unacceptable. It reflects a profit-driven, uncaring attitude that does not align with the company’s promises. I demand immediate improvements to their support system and a more humane approach to handling customer concerns. This is not the service I expected.
I bought a ticket from Turkish Airlines one month ago and have repeatedly requested a refund, yet they've completely ignored all my inquiries. Every time I contact their call center, I get nothing but vague excuses—claiming they're waiting for feedback or additional information, which I've already p...
I had a terrible experience with Turkish Airlines. I can’t log into my account because the authentication SMS never arrives at my phone number, which I’ve been using for over 15 years. I haven’t changed my number or done anything that could have caused this issue. I was abroad in a foreign country a...
I purchased a ticket from Turkish Airlines for a flight on July 13th at 20:40. I was informed that my ticket was deactivated due to a payment dispute. After consulting with my bank, I confirmed that there was no payment dispute and requested the cancellation of any existing disputes, which I documen...
My July 30th journey from Paris to Ankara with Turkish Airlines was a complete nightmare. Turkish Airlines delayed the flight at the airport for 1 hour and 30 minutes. Consequently, I missed my connecting flight at 1 AM on July 31st. I was not accommodated on the 2 AM flight to Ankara and was instea...
I purchased a ticket from Turkish Airlines for a domestic flight. 20 minutes later, I wanted to cancel the ticket. They said the cancellation request could not be processed because they couldn't access my account. However, when they were withdrawing money from my account while purchasing the ticket,...
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