I have been a THY Miles&Smiles cardholder for approximately 15 years, but I haven't used it actively for the past few years and have forgotten my password. Despite numerous attempts, I have been unable to get any support on this matter. I have filled out the feedback form on the Turkish Airlines website dozens of times and called the support hotline. They respond to the feedback form with an automated message claiming the issue is resolved, but my problem remains unsolved. All I want is to reset my password; that's it. I have been struggling with this for the past year, and not only have they not helped, but when I call the support hotline, they tell me 'we can't help, sorry, please fill out the feedback form again.' Their attitude is dismissive and unprofessional. There is no one in customer service who is competent at their job. They never connect me to a higher-level manager. They take all kinds of personal information over the phone, but when I ask for their last name to file a complaint, they tell me they can't share it due to personal data protection laws. In short, this has turned into a never-ending story. My nerves are frayed, my time wasted, and I have been met with dismissive attitudes. I suspect THY is trying to cut costs by hiring cheap labor because I haven't encountered anyone knowledgeable in any of the departments I've been transferred to. They don't even want to try to solve the simplest issue. It's very sad to see the deplorable state of this company, which represents Turkey, and which I have flown with pride and joy for so many years.
I have been a member of the Turkish Airlines Miles & Smiles program for approximately 15 years. In May 2023, when I tried to log into my account, I received a notification that my membership had been canceled. When I tried the 'forgot password' link, I received a warning that my membership was tempo...
I had a terrible experience with Turkish Airlines. I can’t log into my account because the authentication SMS never arrives at my phone number, which I’ve been using for over 15 years. I haven’t changed my number or done anything that could have caused this issue. I was abroad in a foreign country a...
I’ve been a Miles Smiles member for over 10 years, and my points, which are supposed to be usable through Turkish Airlines (THY), are inaccessible because my account is marked as frozen. I can’t log in using my TK number, phone number, or email, and customer service redirects me to the website witho...
I submitted 12-13 Feedback Forms and sent emails for months to use the miles points my spouse earned from Turkish Airlines, but I was continuously inconvenienced. Despite my spouse's miles points being registered and having access to the THY account, every possible difficulty was created to prevent ...
I have a THY Miles&Smiles card, which is entirely mine, but unfortunately, I cannot access my membership information. I have been communicating with THY for days, but they have not been able to resolve my issue. When the membership was first opened, the name was mine, but an unrelated email address ...
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