I purchased a ticket from Turkish Airlines for a domestic flight. 20 minutes later, I wanted to cancel the ticket. They said the cancellation request could not be processed because they couldn't access my account. However, when they were withdrawing money from my account while purchasing the ticket, everything worked perfectly. Anyway, I spoke with customer service and everyone else, but no response since this morning. They do everything they can to deduct money. You don't let me board the plane 30 minutes before takeoff, and the plane, which was supposed to take off at 25 past the hour, takes off at 45 past. I am the one who is being inconvenienced, yet you come up with thousands of reasons to make deductions. When a state institution does this, private companies never do. I have canceled many times before, and this is the first time I am experiencing such an issue. Please ensure that my refund from Turkish Airlines is processed without any deductions. This issue is entirely due to a problem in your system. I didn't cancel the next day; I canceled 30 minutes later.
I purchased a ticket from Turkish Airlines for a flight on July 13th at 20:40. I was informed that my ticket was deactivated due to a payment dispute. After consulting with my bank, I confirmed that there was no payment dispute and requested the cancellation of any existing disputes, which I documen...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
Don't believe Turkish Airlines if they send you a delay message. My boarding pass was updated to reflect a one-hour and forty-minute delay. After an hour, when I was certain I had missed my flight, they suddenly sent another message stating that it would depart at the scheduled time. As a result, ap...
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
I bought a ticket from Turkish Airlines one month ago and have repeatedly requested a refund, yet they've completely ignored all my inquiries. Every time I contact their call center, I get nothing but vague excuses—claiming they're waiting for feedback or additional information, which I've already p...
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