On March 4th, I traveled from Istanbul to Algiers on flight TK4599. Despite knowing it was a codeshare flight with Air Algeria, I paid 3 times the fare (₺35,000) for the ticket due to the assurance provided by THY. The flight was operated by Air Algeria, and my ticket and PNR number were issued by THY.
Upon arrival at the airport, I was informed that my luggage had not arrived and was left in Istanbul. When I contacted THY, I was told that they were not responsible for the issue. This is not the kind of service I expected from THY, especially after paying a premium price for the ticket. They did not even contact their partner airline.
I will definitely escalate this matter to a higher authority. The additional fee paid to THY seems meaningless. At the same time, Air Algeria tickets were priced at ₺15,000, while THY sold them for ₺35,000, and in the end, they claim no responsibility.
I flew with THY on February 8th from Istanbul to Vietnam. I decided to add two additional bags to my luggage and ended up paying ₺32,000 at the check-in counter. Nevertheless, they insisted that they were unable to locate the payment in their system and requested an additional ₺32,000 at the sales o...
On March 17th, I booked a flight from Tirana to Istanbul scheduled to depart at 18:10 through Tripadvisor with Air Albania. Tripadvisor informed me that the flight was delayed, changing my arrival time to 02:45. Since I had no way to get home and needed to go to work the next day, I started looking ...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
I had flight with THY yesterday. Firstly Tel Aviv to Istanbul with TK3293 and after that Istanbul to Izmir with TK2340. I arrived last night almost 22...
I had a terrifying experience flying to Paris on Air Canada and then connecting to Turkey on Turkish Airlines. My luggage did not make it with me when I arrived in Turkey. I immediately contacted THY, who assured me that my bag had been left in Paris and would be delivered the following day. To my c...
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