AnadoluJet, a Turkish Airlines subsidiary, is a disappointment. My boyfriend made a minor spelling mistake in his surname while purchasing an international flight ticket. When he contacted the THY call center to rectify this, they initially mentioned they could make the change if he uploaded his ID through THY's website during the ticketing process. However, after following their instructions and calling back, they informed us that the ticket was canceled, and changes were not possible. It's perplexing how they can be unresponsive and cause inconvenience, especially when the correct identity information is in the system. Their proposed solution is to refund the ticket money only if a new ticket is purchased and presented. This proposal is unacceptable. Despite explaining the urgency of our situation, with a visa application due in four days, they offered no assistance. We insist on correcting the letter on the ticket. Pegasus, in a similar situation, resolved the issue with a single phone call. This experience is a source of frustration with both THY and AnadoluJet.
I bought a ticket for 2 people from the Turkish Airlines mobile application, and after 2 minutes I realized that I entered the same surname for both passengers by mistake, I immediately called THY and they told me to write a feedback e-mail at least 4 times and we made 7 phone calls even though I se...
I took my sister's Anadolu Jet ticket and put it on hold. During this process, the reservation was changed and put on hold. Today, we contacted THY to activate the held ticket, and despite specifically requesting Sabiha Gökçen Airport, the ticket was processed for Istanbul Airport. I noticed this er...
My THY - Anadolu Jet flight from Istanbul Sabiha Gokcen Airport was canceled. The canceled flight ticket was opened for changes. I selected a ticket thinking it should be between the same airports. However, the changed ticket was offered for another airport in the same city. Due to my busy schedule ...
I purchased a round-trip ticket from Sinop to Istanbul for my spouse and child through the THY app. The PNR code is R5H7SR. Later, I realized I had misspelled my spouse's last name and called customer service. They advised me to submit feedback through the THY feedback site to correct it, which I di...
I encountered a shocking surprise upon reaching the Istanbul Airport a month after purchasing my Mia flight from the THY website. The surname on the ticket showed "Yıl" instead of "Yıldırım." Despite the correct ID number for Turkish citizens being entered during the ticket purchase, the staff insis...
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