I purchased a flight from THY, now rebranded as Anadolu Jet, but due to systemic errors following the airline's rebranding, I couldn't check in online. Ajet's call center, with a staggering wait time of 1 hour, is unresponsive, and their website constantly displays different errors, making them a dreadful company to deal with. Both companies failed to provide a solution, leading to severe stress as I was bounced between call centers for 2 hours and 45 minutes over the holiday weekend. I am deeply disappointed.
On February 12th, I purchased tickets for April 8th from the Turkish Airlines (THY) website. Due to urgent health issues, I had to put the tickets on hold. After buying the tickets, I received multiple messages informing me that they had established a new company called Ajet and would continue provi...
AnadoluJet, a Turkish Airlines subsidiary, is a disappointment. My boyfriend made a minor spelling mistake in his surname while purchasing an international flight ticket. When he contacted the THY call center to rectify this, they initially mentioned they could make the change if he uploaded his ID ...
I purchased a round-trip connecting flight ticket from Izmir to Elazig for two people through the THY website, operated by AnadoluJet, a month ago. Ten days ago, I received a notification about a change in flight times. Upon checking the system, I found no issue with the connecting time for the outb...
I purchased a flight ticket for 4 people from Anadolu Jet on 29.08.2023 for a flight scheduled on 09.09.2023. Due to a change in my plans, I had the tickets put on hold. After Anadolu Jet rebranded to Ajet, I tried to use my tickets on 20.07.2024, within the one-year validity period. When I contacte...
Turkish Airlines, Anadolu Jet, and Ajet Seat Selection Issue I have chosen Turkish Airlines for at least 100 international trips and whenever possible for my flights. After Turkish Airlines canceled their SAW flights in recent years, I was forced to choose Anadolu Jet for my SAW flights. Since my h...
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