I took my sister's Anadolu Jet ticket and put it on hold. During this process, the reservation was changed and put on hold. Today, we contacted THY to activate the held ticket, and despite specifically requesting Sabiha Gökçen Airport, the ticket was processed for Istanbul Airport. I noticed this error when I checked the confirmation email. Later, while purchasing a ticket for myself on the same flight, the same mistake happened even though I requested Sabiha Gökçen Airport again. When I called the customer service center, they told me to open a case so they could assist immediately. However, when I called back after opening a case, they responded dismissively, saying they could only mark it as urgent. When I asked if we could put the ticket on hold again and rebook from Sabiha, I was told that I could proceed by checking the fare differences. Yet, when I called again, they said it was not possible. I want our tickets to be updated accordingly.
My THY - Anadolu Jet flight from Istanbul Sabiha Gokcen Airport was canceled. The canceled flight ticket was opened for changes. I selected a ticket thinking it should be between the same airports. However, the changed ticket was offered for another airport in the same city. Due to my busy schedule ...
I purchased a flight ticket for 4 people from Anadolu Jet on 29.08.2023 for a flight scheduled on 09.09.2023. Due to a change in my plans, I had the tickets put on hold. After Anadolu Jet rebranded to Ajet, I tried to use my tickets on 20.07.2024, within the one-year validity period. When I contacte...
About a month ago, on 03.03.2024, I purchased a ticket through the THY mobile app for an Anadolu Jet flight from Sabiha Gokcen Airport to Adana Airport scheduled for 06.04.2024 at 01:00. Just 5 days before our flight, we were informed that it was canceled due to operational reasons and that we could...
THY is not canceling my fully flexible return flight ticket and not refunding the ticket fee. I purchased a fully flexible flight ticket from the THY Sabiha Gökçen Airport sales office, paying twice the normal ticket price, because my return date might change. Due to a change in my return date, ...
I purchased a ticket from Turkish Airlines for the Sabiha Gokcen-Hamburg flight on April 11. However, I later realized that I had made an error in the date. I contacted THY to explain my situation and requested the cancellation of the ticket and a refund. They informed me that it was not possible...
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