I bought a connecting flight ticket from the THY website for Cyprus, operated by Anadolu Jet. I needed to change the date and contacted customer service by phone. They informed me that I would need to pay for the first flight, but no refund would be given for the second flight from Istanbul to Cyprus. Essentially, THY/Anadolu Jet is saying there's no refund for either the first or second flight of my connecting trip. Are you kidding me? I asked for a change, but that was also denied. I checked on their website if changes are possible for the flight I purchased, and it says yes, changes can be made for a fee. Look at this big company; their actions and words don't match. They say changes are possible when selling the ticket, but not after purchase. You know what this is called, right?
THY is not canceling my fully flexible return flight ticket and not refunding the ticket fee. I purchased a fully flexible flight ticket from the THY Sabiha Gökçen Airport sales office, paying twice the normal ticket price, because my return date might change. Due to a change in my return date, ...
I purchased a flight ticket from THY for a connecting flight from Isparta to Gaziantep via Istanbul on 02.08. I received an email that the second flight was rescheduled. I approved the change for the second flight. On the day of the flight, I couldn't check-in due to the first flight also being dela...
I purchased a direct international flight ticket from THY, only to be informed later that my flight would be operated by Ajet and that my direct flight had turned into a connecting one. I called both companies, but they kept passing the responsibility to each other. I then visited the THY office, wh...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
I purchased a round-trip connecting flight ticket from Izmir to Elazig for two people through the THY website, operated by AnadoluJet, a month ago. Ten days ago, I received a notification about a change in flight times. Upon checking the system, I found no issue with the connecting time for the outb...
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