Turkish Airlines-Anadolu Jet Flight Rescheduling and Responsibility Avoidance

profile
May 15, 2024 3:54 pm
4

Dear Sir/Madam,
*My Anadolu Jet flight (Ankara-BER) booked through THY's website for April 4, 2024, was rescheduled to April 5, 2024, by THY due to operational reasons without any explanation or compensation process.
*I wanted to visit my daughter studying in Germany, combining her holiday and the festive season. Due to my lack of foreign language skills and knee problems, I have no option other than a direct flight.
*I started to worry because of the flight change and fell ill shortly before the trip. We wanted to cancel the tickets, but due to the changes made by THY, I lost my right to cancel the ticket purchased with miles and tax payment. I paid $70 for ticket cancellation.
*Because my ticket was changed by one day, my daughter bought a Dresden-Berlin train ticket which was non-refundable (₺49.80).
*Return tickets for April 14 were lost (₺89.60).
*The Berlin-Dresden train ticket my daughter used was lost (₺89.60).
*She reserved a hotel for one night because the ticket was bought a day earlier, which was non-refundable (₺69).
*We paid for the ticket change/cancellation because THY used our rights (₺70).
*According to the rules, our rights were not compensated. 'The air carrier operating the flight is obliged to pay you, in Turkish Lira, an amount equivalent to 100 Euros for domestic flights and between 200 and 600 Euros for international flights, depending on the distance to the planned final destination.'
*I request the immediate compensation of all my losses mentioned above, for which THY is solely responsible, and the fulfillment of my passenger rights. It is crucial to reimburse the money wasted due to your actions, which my student daughter paid with her scholarship (₺70 + ₺49.80 + ₺69 + ₺89.60 + ₺89.60 + Passenger Compensation).
1. First, THY feedback was requested to be reported to Ajet.
2. Ajet was notified, and they directed the notification to Anadolu Jet.
3. Anadolu Jet requested the notification to be reported to Ajet again.
The company is the same, only the name changes. I, the ticket purchaser, am the one who suffers. They are trying to escape responsibility by rejecting it between two identical companies. Both companies should urgently take responsibility and compensate for my losses. It is unbelievable that Turkey's largest brand causes so much suffering to its own citizens, tries to escape responsibility by renaming Anadolu Jet as Ajet, and THY's management is so poor that it assigns responsibility to a company within its own structure.
There is no compensation for the sadness of a mother and daughter counting down the days to reunite and the distress caused.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Turkish Airlines Ticket Refund Issue for Izmir-Istanbul Flight

profile
March 13, 2024 12:31 pm
1
1
Yener is completely dissatisfied with the result

Turkish Airlines Flight Rescheduling Issue

profile
June 17, 2024 9:27 pm
-
2
Ali is not satisfied with the result

Turkish Airlines Flight and Seat Change Complaint

profile
May 31, 2024 2:52 pm
4
Report a Similar Issue