On 07.08.2023 at 16:20, despite meeting all the requirements and completing my procedures well in advance, I was not allowed to board the THY flight from Istanbul to Antalya due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They informed me that they would compensate me with 100 € and that I needed to provide an Is Bankasi IBAN for the payment, or I could collect it in cash at Antalya airport. However, when I arrived in Antalya, they said there was no cash available and did not make the payment. I went back a few days later, and again, they said there was no money and sent me back. We have repeatedly created requests through customer service; they promised to respond within 2 days but did not. We created another request, and this time they said they would respond within 7 days, but again, no response. We are still waiting. This experience has been extremely frustrating, and I will never choose THY again. Selling the same seat to multiple passengers is unfair.
On 07.08.2023 at 16:20, despite meeting all the requirements and completing our procedures well in advance, I was not allowed to board the THY flight from Istanbul to Antalya due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They informed me ...
On August 7, 2023, at 16:20, I was not allowed to board the Istanbul-Antalya THY flight despite meeting all conditions and completing my procedures well in advance, due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They promised a compensatio...
On August 5, 2023, I was not allowed to board the TK2414 Istanbul - Antalya flight due to overbooking. I was informed that I was entitled to a compensation of €100, but I couldn't receive it at that moment because there was no cash available. I was told to provide feedback online, and that my compen...
Despite purchasing a ticket for the Istanbul - Trabzon flight on 10.08.2023, I was not allowed to board as I was told my check-in period had expired. However, I tried to complete online check-in from 12 hours before the flight until 6 hours prior, but the system kept giving errors and I couldn't che...
Hello, on 03.09.2023 at 10:00 AM, I had a flight to Madrid as part of a tour I purchased. They informed me that there were no available seats on the plane and that the next flight would be at 18:45. I am curious as to how tickets are issued and there are no seats left when the number of seats and ti...
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