I purchased return tickets from THY with a friend, but they canceled the return tickets for their own reasons. We've been on the waiting list for about a month and have respected the process. During this time, we were assured that there would be no problem with our outbound tickets and that we could travel comfortably. However, when we tried to check in on the last day, we were told that due to the sequential flight rule and the uncertainty of our return tickets, we couldn't check in for the outbound flight either. This situation has caused significant financial and emotional losses. Additionally, the lack of a proper complaint channel and the absence of a solution have added to the frustration. The main issue is that we bought the tickets using miles, and we were told that the waiting list would take longer. We understood this, but we were also informed that we could change the tickets by adding extra miles or money. Now, they are saying this is not possible. Every time we speak with them, we encounter new information and inconsistencies.
I purchased a non-refundable and non-changeable round-trip ticket from THY for travel between Istanbul Sabiha Gokcen and Berlin. My travel plans changed, so I bought a separate outbound flight. When it was time for my return flight, I couldn't find my return ticket. When I called customer service, t...
After completing check-in, we were denied boarding at the gate. The reason given was that our tickets were canceled after check-in. We definitely did not cancel the tickets ourselves. The flight was delayed by 2 hours, and likely because we would miss our connecting flight, THY canceled our tickets....
I purchased a ticket from THY for a trip to Italy and a return from Amsterdam. A month later, I received an email and a message informing me of a change in my flight schedule. They mentioned that I could either cancel or make a free change. I called to ask how long this offer was valid, and I was to...
I purchased a two-person plane ticket and seat selection with THY, but when I tried to check in, I was assigned a different seat number than the one I had previously purchased. The seats that were supposed to be next to each other were given in separate locations. I contacted customer service multip...
I purchased a round-trip ticket from THY for my spouse. THY canceled the outbound flight, forcing me to make a schedule change. When I wanted to change the return ticket, I was told that I only had one change right and couldn't make a second change. However, I didn't change the outbound flight volun...
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