I purchased a direct international flight ticket from THY, only to be informed later that my flight would be operated by Ajet and that my direct flight had turned into a connecting one. I called both companies, but they kept passing the responsibility to each other. I then visited the THY office, where they offered me two options: either a refund or a connecting flight with them. I reluctantly chose the connecting flight with THY because the other option was a connecting flight with Ajet. Now, due to my lack of confidence in taking a connecting flight and because all my plans have been disrupted, my vacation has been moved up by a week since the connecting flight is a week earlier. THY has caused me significant inconvenience. They are now offering me a refund of ₺900, which feels like a mockery. I am expressing my grievance, and while they acknowledge my situation, they are not taking any action.
I bought a connecting flight ticket from the THY website for Cyprus, operated by Anadolu Jet. I needed to change the date and contacted customer service by phone. They informed me that I would need to pay for the first flight, but no refund would be given for the second flight from Istanbul to Cypru...
On February 12th, I purchased tickets for April 8th from the Turkish Airlines (THY) website. Due to urgent health issues, I had to put the tickets on hold. After buying the tickets, I received multiple messages informing me that they had established a new company called Ajet and would continue provi...
I purchased a round-trip connecting flight ticket from Izmir to Elazig for two people through the THY website, operated by AnadoluJet, a month ago. Ten days ago, I received a notification about a change in flight times. Upon checking the system, I found no issue with the connecting time for the outb...
On July 31st, my spouse and I had tickets for a THY flight from Prague to Istanbul. We arrived at the airport early, but we were informed that the flight was overbooked. Since we had no connecting flights, we were offered accommodation, meals, and €400 compensation per person as the distance exceede...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
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