I purchased a round-trip connecting flight ticket from Izmir to Elazig for two people through the THY website, operated by AnadoluJet, a month ago. Ten days ago, I received a notification about a change in flight times. Upon checking the system, I found no issue with the connecting time for the outbound flight. However, for the return flight, it shows a landing in Ankara at 19:35 and boarding at 19:40, which makes it impossible to catch the next flight in just five minutes. When I called THY, they informed me that they have separated from AnadoluJet and, since my ticket is in the economy class, they cannot change it to another flight. Calling AnadoluJet, they stated that they couldn't see the tickets in their system and couldn't assist me. They offered to refund the cancellation fee, but I can't find another flight on that date except for business class. Neither company is helping me. I submitted feedback to THY a week ago, but there has been no response. We trusted THY's name when purchasing the tickets, but we are left in a difficult situation. Both companies are not addressing our issue and are not providing any assistance.
I purchased round-trip tickets from Istanbul to Mardin for myself and my spouse through THY. I got a very good deal because of a promotion. All my emails, SMS, tickets, and even the check-in tag on the day of the flight indicated that the departure time was 15:20. However, upon arriving at the airpo...
I purchased a round-trip ticket from Turkish Airlines for a flight from Ercan Airport in Lefkosa to Sabiha Gokcen Airport on April 3, 2024, and a retu...
I bought a connecting flight ticket from the THY website for Cyprus, operated by Anadolu Jet. I needed to change the date and contacted customer service by phone. They informed me that I would need to pay for the first flight, but no refund would be given for the second flight from Istanbul to Cypru...
On March 1, 2024, I purchased round-trip tickets from Ankara to Izmir for myself, my wife, and my sister via the Turkish Airlines (THY) mobile app, operated by AnadoluJet. A few weeks later, AnadoluJet became Ajet, and our Izmir-Ankara flight was rescheduled to more than 2 hours earlier. Through onl...
I purchased a flight ticket from THY for a connecting flight from Isparta to Gaziantep via Istanbul on 02.08. I received an email that the second flight was rescheduled. I approved the change for the second flight. On the day of the flight, I couldn't check-in due to the first flight also being dela...
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