On February 12th, I purchased tickets for April 8th from the Turkish Airlines (THY) website. Due to urgent health issues, I had to put the tickets on hold. After buying the tickets, I received multiple messages informing me that they had established a new company called Ajet and would continue providing services through them. So far, so good. However, when I now try to use my tickets, they are shown as Ajet tickets and give an error. No one is able to help. They create feedback tickets and say they will get back to me, but no one does. Time is working against me; the price of the ticket I want to buy is increasing, and availability is decreasing. No one is helping. When I call Ajet, they say they can't process THY tickets. When I call THY, they say the ticket has been transferred to Ajet and the system is giving an error. They tell me to wait, and the response could be positive or negative. I have a ticket I bought and paid for, but I can't use it. It's quite frustrating that such a large, well-established company is essentially confiscating my money due to internal issues. If we can't even trust Turkish Airlines, it's a very sad situation.
I purchased an international ticket from the Turkish Airlines website. Since I was traveling with a child, I bought the premium package that includes seat selection and chose our seats. The flight was supposed to be an Anadolu Jet flight, but it was later transferred to Ajet, and now my selected sea...
Turkish Airlines, Anadolu Jet, and Ajet Seat Selection Issue I have chosen Turkish Airlines for at least 100 international trips and whenever possible for my flights. After Turkish Airlines canceled their SAW flights in recent years, I was forced to choose Anadolu Jet for my SAW flights. Since my h...
I purchased a flight ticket for 4 people from Anadolu Jet on 29.08.2023 for a flight scheduled on 09.09.2023. Due to a change in my plans, I had the tickets put on hold. After Anadolu Jet rebranded to Ajet, I tried to use my tickets on 20.07.2024, within the one-year validity period. When I contacte...
On March 1, 2024, I purchased round-trip tickets from Ankara to Izmir for myself, my wife, and my sister via the Turkish Airlines (THY) mobile app, operated by AnadoluJet. A few weeks later, AnadoluJet became Ajet, and our Izmir-Ankara flight was rescheduled to more than 2 hours earlier. Through onl...
I am filing a complaint about a ticket I purchased on August 30th. I bought a ticket from Turkish Airlines (THY), and when I arrived at the airport, I was told that my ticket was put on hold because my ID did not have a photo. They said I had 10 days to resolve this issue. After fixing my ID, I cont...
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