Turkish Airlines Refund Policy Issue for One-Way Ticket


I purchased a round-trip ticket from THY to Antalya. According to the refund conditions, I was informed that there would be a deduction of ₺525 if I canceled the ticket. Based on this information, I canceled my return flight, accepting the deduction, due to a change in my return date and time and not finding a suitable time with THY. When I wanted to know when the refund would be made, customer service told me that my refund would not be processed because I converted the round-trip ticket to a one-way ticket. At the time of purchase, the one-way ticket price for both departure and return was around ₺1,500. I purchased a round-trip ticket and paid approximately ₺3,000 in total without any price difference. If the refund is not processed, I will have paid ₺3,000 for just the departure. The customer service representative said that if I canceled the round-trip ticket, a refund could be made. So, I decided to cancel the departure as well. However, I learned that if I cancel the departure, the refund will be based only on the departure fee, not the ₺3,000 I paid. I am currently in a difficult situation due to this issue and urgently request a refund for my return flight after deductions. It was specified at the time of ticket purchase that both tickets could be refunded with a ₺525 deduction each. This condition applied to each flight when selecting them. I am feeling greatly inconvenienced by the current situation and expect a resolution from THY.

I purchased round-trip tickets from Anadolu Jet for a Rize-Istanbul flight, totaling 4 tickets for ₺4,778. When I called Anadolu Jet to inquire about the cancellation fee, I was informed that the deduction would be ₺103 per person, totaling ₺207. However, when ₺103 was credited to my account, I real...

TRYSubject: Turkish Airlines did not refund of Prime Fly ticket fee Turkish Airlines feedback no: TK-8897522 From THY website on 23.04.2023; I bought two tickets 1) 23.06.2023 at 22.20 Istanbul Airport (Ist) -Antalya Airport (AYT) departure, 02.07.2023 at 12.15 Antalya Airport (AYT) -Istanbul Airpor...
I purchased a round-trip flight ticket from Istanbul to Mexico City. As shown in the attachment, it states that a refund with a deduction of ₺7945 is possible for a Flexible S class ticket. On December 13, I called to cancel the ticket and was informed that only the tax would be refunded and that I ...
I purchased a round-trip ticket from THY for my spouse. THY canceled the outbound flight, forcing me to make a schedule change. When I wanted to change the return ticket, I was told that I only had one change right and couldn't make a second change. However, I didn't change the outbound flight volun...
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