On December 4, 2023, my flight was canceled due to foggy weather. Turkish Airlines representatives advised me to call their customer service if I didn't have cash on hand for a refund. When I called the customer service, they told me to get the refund from the sales office. However, at the sales office, I was redirected back to customer service with the refund voucher and cancellation documents, stating they couldn't process the refund. When I called the Turkish Airlines number 444 0 849 again, I was instructed to send an email with my ID and refund voucher number for the refund to be processed. Despite sending five emails, my refund has still not been issued. I keep receiving requests for the same information. When I call the 444 0 849 number, the representatives rudely claim I haven't sent any emails and ask me to resend them. Even when I provided the feedback number confirming my email was received, they still ask me to resend it. No refund is being issued without any reason or missing information. I am expressing my dissatisfaction because I believe this is an irresponsible company. More than a month has passed, and I still haven't received a positive response. The representatives' constant misguidance shows the poor service quality not only of customer service but also of the airline staff and sales offices. I expect a resolution as soon as possible.
I bought a ticket from Turkish Airlines one month ago and have repeatedly requested a refund, yet they've completely ignored all my inquiries. Every time I contact their call center, I get nothing but vague excuses—claiming they're waiting for feedback or additional information, which I've already p...
I had purchased a round-trip flight ticket from Ankara to Malatya with Turkish Airlines for New Year's. However, the outbound flight was canceled twice, so I couldn't go and requested a refund. The refund amount was credited to my account partially. I then filed a request for the missing amount and ...
On January 7, 2024, I voluntarily gave up my seat on flight TK1769 from Istanbul to Prague due to overbooking and submitted a claim for the compensation I was entitled to on January 8, 2024. However, I have not received any response. Despite submitting feedback four more times since January 8, 20...
On February 4, 2023, I purchased two round-trip tickets (Brussels-Istanbul and Istanbul-Kahramanmaras); however, due to weather conditions, only the Istanbul flight took place, and the tickets were canceled. Since then, I have called Turkish Airlines more than 20 times to explain the situation and f...
I canceled the Xcover travel insurance I purchased for approximately ₺900 on July 16, 2023, before my flight on July 19, 2023. However, I did not receive a refund. I filed a complaint with Xcover regarding the lack of a refund, but I have not received any response. I am requesting assistance with th...
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