I canceled the Xcover travel insurance I purchased for approximately ₺900 on July 16, 2023, before my flight on July 19, 2023. However, I did not receive a refund. I filed a complaint with Xcover regarding the lack of a refund, but I have not received any response. I am requesting assistance with the refund process for the travel insurance I bought through Turkish Airlines' recommendation. If you do not handle these processes, I urge you to stop advertising Xcover. I regret trusting the Turkish Airlines brand and purchasing insurance from their recommended provider. I am awaiting your response. I cannot understand why a prestigious company like Turkish Airlines collaborates with an inaccessible partner for travel insurance. They don't even have a phone number; how am I supposed to communicate my issue and find a solution? When I call Turkish Airlines customer service, they just shift the responsibility to Xcover, saying 'There is nothing we can do.' The solution is clear: work with an accessible partner and do not leave your customers stranded.
I purchased a ticket from Turkish Airlines. I want to get travel insurance, but I keep encountering errors on the website. I am directed to contact the call center or sales offices. When I contact the call center, they tell me they cannot provide such information and direct me to the xcover company....
On 23.02.2024, I purchased a ticket for flight TK2660 from Istanbul to VAS with reservation code S3R8H4 for the date 26.02.2024 from the THY website. While purchasing, I also got flight cancellation insurance with reference number KMFTP-U2KWE-INS from the THY website. On 25.02.2024, I wanted to canc...
While purchasing a ticket for my international trip from the Turkish Airlines website, I selected the option to include travel health insurance. After some time, I realized that my policy had not yet been sent to me, so I contacted Turkish Airlines. They informed me that they work with an insurance ...
Hello, I have a case with Turkish Airlines that concluded in the Consumer Court on 10/04/2023. Turkish Airlines appealed the decision. Subsequently, on 17/08/2023, the case was ruled in my favor. Despite the court decisions being sent to them, I still created feedback. On 11/10/2023, they finally...
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