On February 4, 2023, I purchased two round-trip tickets (Brussels-Istanbul and Istanbul-Kahramanmaras); however, due to weather conditions, only the Istanbul flight took place, and the tickets were canceled. Since then, I have called Turkish Airlines more than 20 times to explain the situation and filled out the refund request form, but it has not been accepted in any way. A few weeks after purchasing the tickets, I had to change my bank card, and despite sending the document showing both the old and new bank card numbers and my bank details multiple times, I have not received a positive response yet. When I call Turkish Airlines, I am told that I can request a refund from the branch in my area; however, there is no customer-accessible branch in Paris where I can make such a request. Despite explaining this situation multiple times, the customer representative keeps conveying the same message.
On February 4, 2023, I purchased two round-trip tickets (Brussels-Istanbul and Istanbul-Kahramanmaraş); however, due to weather conditions, only the Istanbul flight took place, and the tickets were canceled. I have contacted Turkish Airlines over 20 times, explaining the situation and filling out th...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
I had purchased a round-trip flight ticket from Ankara to Malatya with Turkish Airlines for New Year's. However, the outbound flight was canceled twice, so I couldn't go and requested a refund. The refund amount was credited to my account partially. I then filed a request for the missing amount and ...
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
Comments