I had purchased a round-trip flight ticket from Ankara to Malatya with Turkish Airlines for New Year's. However, the outbound flight was canceled twice, so I couldn't go and requested a refund. The refund amount was credited to my account partially. I then filed a request for the missing amount and received a refund voucher. On 12.01.2024, I created another request to have the refund voucher credited to my account. They said it would be resolved within 14 days, but there was no response. When I called customer service, they said the request couldn't be completed because bank account details and ID information were not included, and I needed to create a new request with these documents. I mentioned that I was not informed about needing to include these earlier, but I created a new request with the necessary documents on 14.02.2024. Again, they said it would be resolved within 14 days, but still no response. When I call customer service, they keep stalling by saying it has been forwarded to the relevant department. They are causing inconvenience by failing to complete such a simple process. I urgently want this issue resolved.
I purchased tickets for a family of three from Turkish Airlines for a Konya-Istanbul round trip (departure on January 18, 2024, and return on January 30, 2024). Our flight scheduled for 9:50 AM on January 18 was canceled at 4:18 AM, which we only discovered when we woke up to head to the airport. Si...
Hello, On 31.01.2024, I completed the Turkish Airlines ticket refund process and requested that the refund amount of ₺9,931.17 be credited to my TK Wallet. However, in the email I received, the refund method was listed as a credit card (attached file). When I checked my account statement, I saw t...
On February 4, 2023, I purchased two round-trip tickets (Brussels-Istanbul and Istanbul-Kahramanmaras); however, due to weather conditions, only the Istanbul flight took place, and the tickets were canceled. Since then, I have called Turkish Airlines more than 20 times to explain the situation and f...
Hello, On January 31, 2024, I completed the refund process for my Turkish Airlines flight ticket and requested that the refund of 9,931.17 TRY be credited to my TK Wallet. However, the email I received indicated that the refund method was set as my credit card (attached file). Upon checking my bank ...
In March, I purchased two tickets from Turkish Airlines. Due to the death of a relative, I tried to cancel my ticket 10 days before the flight by both creating a notification and calling customer service three times. On the day I canceled my ticket, my credit card was stolen. They requested my new c...
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