On August 12, 2023, I flew from Istanbul to Gatwick (London) on flight TK1863. Due to overbooking, my seat number was not assigned until the boarding gate closed, and I had to wait in the lounge. I was the last passenger to board the plane after the boarding gate closed.
After passing through passport control at Gatwick, I waited for approximately 2.5 hours to retrieve my luggage. When I approached the airport's lost luggage department, I learned that my luggage had never left Istanbul. It seems my luggage was held back until the last minute, and due to a no-show passenger, my luggage was forgotten even though I boarded the plane. Since I received no feedback about this issue, I left the airport without my luggage 3 hours after passing through passport control. The absence of my regularly needed medications in my luggage disrupted my treatment, and I faced significant inconvenience due to the unavailability of my other belongings. Two days later, the airport's lost luggage department contacted me to inform me that my luggage had arrived at the airport and would be delivered to me the next day, which was three days after my flight.
I requested Turkish Airlines customer service to compensate for the inconvenience caused by overbooking and the resulting issues. However, I received a response stating that since I participated in the flight and my luggage was eventually delivered without being lost, they would not take any further action.
I am filing this complaint because Turkish Airlines did not address my inconvenience.
On September 14, 2023, I arrived at Istanbul Airport from Berlin on flight TK 1724 at 19:35. Despite waiting for minutes after my plane landed, one of my suitcases did not appear on the belt. I immediately reported the situation to the THY lost baggage department at Istanbul Airport. After the check...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
On August 2, 2023, Turkish Airlines lost my luggage. I contacted support at the airport, and they provided me with a file number, GZPTK17105. I submitted an application through the website and consistently reached out to support every 2 to 3 days, given the valuable contents of my luggage. Despite c...
On December 2, 2023, I flew with Turkish Airlines on flight TK 2409 from Antalya to Istanbul Airport at 11:35 AM, with a connecting flight to Ordu Giresun Airport at 3:45 PM. Upon arrival, I discovered that my luggage, which I had checked in at Antalya, was not delivered. I was informed that my lugg...
On January 7, 2024, I voluntarily gave up my seat on flight TK1769 from Istanbul to Prague due to overbooking and submitted a claim for the compensation I was entitled to on January 8, 2024. However, I have not received any response. Despite submitting feedback four more times since January 8, 20...
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