On September 14, 2023, I arrived at Istanbul Airport from Berlin on flight TK 1724 at 19:35. Despite waiting for minutes after my plane landed, one of my suitcases did not appear on the belt. I immediately reported the situation to the THY lost baggage department at Istanbul Airport. After the checks, I was informed that my suitcase did not arrive in Istanbul and was never loaded onto the plane in Berlin. I was given a reference number ISTTK25895 for my complaint. When I asked the lady there if it would take up to 5 days to arrive, she said it wouldn't take that long. However, it has been 6 days, and I have not received any information. Recently, my relative living in Berlin called the lost baggage office, and they said it was not there. Despite choosing THY for its quality, I have been extremely inconvenienced by this incident. I request that my grievance be resolved as soon as possible and that my suitcase and its contents be delivered to me without any missing items.
As a disabled individual with a report, my 8-year-old son and I arrived at Istanbul Airport from Düsseldorf on flight TK 1526 on 12.09.2023. Despite waiting for several minutes after our plane landed, one of my suitcases did not arrive on the belt. I immediately reported the situation to the THY los...
On November 19, 2023, I was on THY flight TK2201 scheduled for 12:00 PM. We were delayed for 45 minutes on the plane before taking off. After arriving at Istanbul Airport, we waited another 45 minutes for our luggage, but it never arrived. Later, the staff informed us that the luggage for 25 passeng...
On November 3, 2023, I took a Turkish Airlines flight from Istanbul Airport to Ercan Airport at 01:45. My medium-sized maroon fabric suitcase went mis...
On 03/02/2024, after my flight from Brussels to Istanbul with THY, I noticed that my baggage was broken inward from the top right corner when I received it. I reported the issue to the relevant department at Istanbul Airport. As instructed online, I created a claim for my damaged baggage with the ap...
On August 18, 2023, I traveled with Turkish Airlines from Toronto to Istanbul to Antalya. Despite checking in three suitcases, I received only two. A report was filed at Antalya airport. I was informed that I needed to follow up with Antalya Airport within five days, and if no resolution was found, ...
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