In April, I purchased a ticket for the 08:50 Kayseri flight today, as THY had a promotion. Yesterday, I tried to check in but couldn't select a seat and was unable to complete the check-in. This morning, when I arrived at the airport, I tried to check in again but failed, so we went to the counter to get our tickets. The attendant said they couldn't assign a seat and that they would seat us on the plane.
When we arrived at the gate, we decided to ask again without waiting, and if we hadn't asked, we wouldn't have known. The attendant informed us that they had oversold tickets and that if there were seats available on the plane, they would let us board. We left early in the morning because it was an early flight, and today the weather was extremely rainy, making the road very risky, so we came slowly. We booked our hotel and rented a car, all arrangements were made according to this flight.
Now, we are waiting without knowing whether we can board the plane or not, and we don't know how long we will wait. I feel misled; if we had been given this information, we could have decided whether to buy the ticket accordingly. Learning about this situation at the last minute through our own efforts is causing serious inconvenience. I can't understand how I can't board the flight I paid for. They put us on standby. If they were going to put us on standby, they should have done so until it was confirmed.
I bought tickets from THY with two friends to fly to Giresun airport. On the day of the flight, we arrived at the airport an hour early and tried to check-in at the self-service kiosk. The attendant informed us that there were no available seats on the plane. At this point, there were still about 50...
On the evening of August 13th, I arrived at the airport to fly from Kayseri to Istanbul on the 20:25 THY flight. When I got in line for check-in, I didn't realize it was 19:48. The counter screen was on, and there were two people ahead of me. However, while waiting, the screen suddenly turned off, a...
On August 12th, I had a flight ticket from Antalya to Istanbul scheduled for 5:20 AM. I arrived at the airport at 4:20 AM but faced an issue with the digital screen, which prompted me to get in line for check-in. When it was my turn, I was informed that I needed to complete check-in 45 minutes befor...
THY overbooks flights and does not allow online check-in. Additionally, their staff provides misleading information, causing confusion and inconvenience to customers. They think offering money can compensate for all this trouble. Despite purchasing my ticket months in advance, I was not allowed to c...
On July 30th, I purchased tickets for my parents for the 11:15 AM flight from Istanbul New Airport to Kayseri Airport. On the day of the flight, I dropped them off at the airport at 9:30 AM and left. However, at 10:40 AM, my mother called to inform me that they couldn't get their tickets and missed ...
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