A month ago, I purchased a ticket for a Van flight, but due to a system malfunction, I couldn't complete the online check-in. After failing to check-in online, I called THY customer service a day before the flight to report the issue. The representative informed me that they couldn't process the check-in and advised me to come to the airport to resolve it. Despite arriving 4 hours before the flight, I was told that my ticket had been given to someone else and that I could either wait for another flight scheduled 6 hours later or get a standby ticket and hope for a no-show. I was forced to choose between these two options, and no official offered any assistance. Currently, I have a standby ticket and am waiting in uncertainty. I am very upset with THY for causing me this inconvenience. I am extremely disappointed with the experience I had with Turkish Airlines, which I had always held in high regard.
I thought THY provided quality service, but they disappointed me. Despite being more expensive and Istanbul Airport being further away for me, I chose THY for their supposed better service, only to regret it. THY canceled my flight for an unclear 'operational' reason, acting as if the universe revol...
THY overbooks flights and does not allow online check-in. Additionally, their staff provides misleading information, causing confusion and inconvenience to customers. They think offering money can compensate for all this trouble. Despite purchasing my ticket months in advance, I was not allowed to c...
I purchased a round-trip Baku-Istanbul ticket from Turkish Airlines. Despite arriving half an hour before the departure of my outbound flight, I was not allowed to board. On the same day, I bought another outbound ticket from THY. When the return date approached, I called customer service to confirm...
In June, I purchased a THY flight ticket for August 26th from Trabzon to Izmir with a stopover in Istanbul. I also booked an early reservation at a hotel and paid for airport transfer to the hotel for my vacation, but I had no idea THY would cause such an issue. Upon arrival at the destination, I le...
I purchased a two-person plane ticket and seat selection with THY, but when I tried to check in, I was assigned a different seat number than the one I had previously purchased. The seats that were supposed to be next to each other were given in separate locations. I contacted customer service multip...
Comments