Issue with THY Van Flight: Ticket Given Away
A month ago, I purchased a ticket for a Van flight, but due to a system malfunction, I couldn't complete the online check-in. After failing to check-in online, I called THY customer service a day before the flight to report the issue. The representative informed me that they couldn't process the check-in and advised me to come to the airport to resolve it. Despite arriving 4 hours before the flight, I was told that my ticket had been given to someone else and that I could either wait for another flight scheduled 6 hours later or get a standby ticket and hope for a no-show. I was forced to choose between these two options, and no official offered any assistance. Currently, I have a standby ticket and am waiting in uncertainty. I am very upset with THY for causing me this inconvenience. I am extremely disappointed with the experience I had with Turkish Airlines, which I had always held in high regard.
I would like to thank both the company and Mr. Murat for resolving our issue in a short time. They offered an additional flight at 11 o'clock and provided extra meals. It was obvious that two planes couldn't fit into one, and it was clear that this additional flight was necessary. I wish they had organized this earlier so we wouldn't have experienced this situation. Anyway, we are grateful for this as well. I'm not sure if this arrangement was due to the influence of the complaint site, as there was no response or call from them, or if the company officials handled it themselves. Whatever the case, we are satisfied. Instead of blaming the vineyard keeper, we enjoyed the grapes. I also thank the complaint site. Have a good day...
