On August 7, 2023, at 16:20, I was not allowed to board the Istanbul-Antalya THY flight despite meeting all conditions and completing my procedures well in advance, due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They promised a compensation of €100 and asked for an Is Bankasi IBAN to make the payment, or I could collect it in cash from Antalya airport. However, they claimed there was no cash available in Antalya and did not make the payment. I returned a few days later, but again, they said there was no money and sent me back. We have made numerous requests through customer service; they promised to respond in 2 days but did not. We made another request, and they promised to respond in 7 days but still did not. We have made yet another request and are currently waiting. Not only did they cause us significant inconvenience, but they are also handling the compensation poorly. I will never choose THY again; selling the same seat to multiple passengers is unfair.
On 07.08.2023 at 16:20, despite meeting all the requirements and completing our procedures well in advance, I was not allowed to board the THY flight from Istanbul to Antalya due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They informed me ...
On 07.08.2023 at 16:20, despite meeting all the requirements and completing my procedures well in advance, I was not allowed to board the THY flight from Istanbul to Antalya due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They informed me t...
On August 5, 2023, I was not allowed to board the TK2414 Istanbul - Antalya flight due to overbooking. I was informed that I was entitled to a compensation of €100, but I couldn't receive it at that moment because there was no cash available. I was told to provide feedback online, and that my compen...
Despite purchasing a ticket for the Istanbul - Trabzon flight on 10.08.2023, I was not allowed to board as I was told my check-in period had expired. However, I tried to complete online check-in from 12 hours before the flight until 6 hours prior, but the system kept giving errors and I couldn't che...
My wife, daughter, and I were not allowed to board Turkish Airlines flight TK 2431 due to overbooking. We were promised a refund and compensation (€100 per person) which we were told could be collected in cash at the Turkish Airlines ticketing office at Antalya Airport. We accepted this compensation...
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