On January 25, 2024, I purchased a ticket from THY for a flight from Istanbul to Krakow. As an Erasmus student, I used the promotion code provided under the protocol agreement between the Turkish National Agency and THY. According to this promotion code, I am entitled to 40 kg of baggage allowance and a 15% discount. While purchasing my ticket, I received support from a THY customer representative via live chat. Instead of the 'Eco Fly' package, which does not offer any baggage allowance and is the cheapest option, I purchased the 'Economy Class - Extra Fly' package, which is approximately ₺1000 more expensive and includes 23 kg of baggage allowance. Therefore, my 23 kg baggage allowance was supposed to come from the 'Extra Fly' package, and the 40 kg baggage allowance from the promotion code, totaling 63 kg of baggage allowance. However, after the payment process, I noticed that I only had 40 kg of baggage allowance. If I was going to receive the same benefits regardless of whether I chose the 'Eco Fly' or 'Extra Fly' package, why didn't your customer representative inform me, or why didn't the system provide a warning about this? I cannot see the total baggage allowance before completing the purchase. If I had known, I would not have paid an extra ₺1000 for this package and would have chosen the 'Eco Fly' package. I request that my 'Economy Class - Extra Fly' package be changed to the 'Economy Class - Eco Fly' package and the price difference be transferred to my IBAN, or that the 23 kg baggage allowance from the Extra Fly package be added to my ticket.
I purchased a ticket for myself from the official THY website for a flight from Istanbul to Berlin on 9.7.2024 and a return flight from Ljubljana to Istanbul on 30.7.2024. For the outbound flight, I selected the extrafly option, which included an 8kg cabin baggage and a 23kg checked baggage allowanc...
As an Erasmus student, I was given a promotional code starting with the letter 'u', valid for one-time use, as part of an agreement between Turkish Airlines (THY) and the National Agency. This code provided a 15% discount and an extra 40 kg baggage allowance. However, I couldn't use this code on the...
I purchased a round-trip ticket from Istanbul to Tivat for April 10th - 14th through Skyscanner, and Etstur appeared as the cheapest agency. On THY's website, it stated that the EcoFly fare includes 15 kg of checked baggage and 8 kg of cabin baggage, as shown in the screenshot I provided. Trusting t...
As an Erasmus student, I purchased a ticket from Turkish Airlines for a flight to Budapest, Hungary on 31.08.2023. I thoroughly reviewed all the details and the only information provided was that changes could be made for free. Due to a delay in my visa, I had to postpone my flight. However, when I...
Erasmus students who are going abroad can get a 15% discount on their flight tickets thanks to an agreement between the Turkish National Agency and Turkish Airlines. With this campaign, I also received my discount code. But whenever I tried to apply the promo code to my ticket, I received an error. ...
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