I called THY's call center before my flight to inform them that I would be traveling with my pet in a hard plastic carrier. The representative told me that as long as the carrier met the size requirements, it would be allowed on the flight. However, when I went to the counter at the airport, the staff there informed me that hard plastic carriers were not permitted and that I needed a soft carrier instead. I had to purchase the specified carrier for ₺1,500. What would I have done if I didn't have the money? I filed a complaint, and they reviewed the call recordings, confirming that I was given incorrect information and that the staff would be warned. However, they did nothing to address the inconvenience I experienced. They made various excuses to close the case and blamed me for the situation. If necessary, I will take this matter to the Consumer Court and will also mention in court that they took no action despite acknowledging the issue.
I called THY to inform them that I would be traveling with my pet and that I would use a hard plastic carrier for the check-in process. The representative said that I could board as long as the dimensions were suitable. When I went to the counter at the airport, the staff there told me that the h...
I purchased a THY ticket through the Etstur agency and called the customer representative to travel with my pet in the cabin. They told me that I couldn't make a reservation without knowing the dimensions of the pet carrier, so no action was taken. Two days before the flight, they called and said I ...
THY caused me significant inconvenience by not allowing one of my pets on the plane, forcing me to pay an additional ₺1500 for the next flight. I had 5 cats in total: 4 kittens and their mother. The mother was microchipped, and I had obtained a veterinary approval certificate for the kittens. I spok...
Turkish Airlines did not allow my cat, which was in a box, to be in the cabin even though I had already bought a ticket for it. They said the carrier must be a soft bag, not a hard case. However, they did not inform me of this requirement when I purchased the ticket for my cat. I found out about thi...
Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...
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