I was Left at The Gate with My Eu Passport, Online THY Check-In Went Wrong

Check-in Problem I bought a ticket for Istanbul-berlin TK-7728 flight on 15.06.2023 at 09:20. But I came to the check-in section at 8:15 I couldn't create a boarding pass in online checkin, since I bought a ticket with a TR ID number. Because I could not write the visa validity date and visa number of the country I will go to. Since I was flying with a Macedonian passport, which I am a citizen of the European Union, she did not accept the passport information. System It was said that you cannot create a boarding pass without valid visa date and visa number. The check-in attendant directed me to the supervisor. I explained the situation and said to me that you can't fly with this passport, she inquired and said negative, it took 15-20 minutes in this process. Even though I didn't have a suitcase, they said the counter was closed and canceled my ticket. I bought a ticket for 16.05.2023 again. Since the shift has changed, the knowledgeable supervisor understood the situation and made the checks again and again and gave me my boarding pass. Apologized for the previous supervisor's ignorance, but my ticket was invalid. Even though I was at the airport 70 minutes from the first time I arrived, I apologize and demand the refund of my canceled ticket. It was a pity that I could not pass from the airport to the plane gate in 70 minutes. All my work was interrupted, my work visa appointment was nothing, my german residence permit appointment was closed. Only the supervisor's apology remains, thank you THY family