On July 9, 2023, I had a flight with Turkish Airlines at 07:40 to Bodrum. I arrived at the airport more than an hour in advance. When I tried to check-in, the machine did not allow me due to a system error. Then, I queued at the counter to get my ticket and check-in my luggage. When it was my turn, the system shut down, and they told me they couldn't issue a ticket and directed me to another department for the issue. The staff there redirected me to yet another place. I lost additional time due to these processes. Finally, I was directed to another counter. The staff there saw the time I tried to check-in and mentioned that sometimes such issues occur due to system problems. They offered me another flight to Bodrum later in the evening around 21:00 as the error was on their end. I declined because I had a Bodrum-Datca ferry scheduled for 17:00 and a hotel reservation with check-in at 14:00 on the same day. Since I missed my flight, I also missed my ferry. They issued a ticket to Izmir instead. I managed to reach Datca from Izmir on my own. However, I suffered both financially and emotionally. I am complaining about the irresponsibility of Turkish Airlines.
I had a ticket for Turkish Airlines flight on 10.09.2023 with a departure time of 06:15 from Istanbul Airport (Istanbul) to Alanya Gazipasa Airport. I arrived at the airport an hour before the flight. Since I couldn't complete my check-in at the kiosks available at the airport, I was directed to the...
On November 6, 2023, I checked in for the 13:20 Bergamo-Istanbul flight, selected my seat details, and received confirmation. Early in the morning, I was informed that my flight was delayed to 14:15. During this time, I tried to generate my boarding passes, but the system did not allow it. I took sc...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
On 11/11/2023, I arrived at Istanbul Airport at 17:30 for my Istanbul-Adana flight TK2466, scheduled to depart at 18:40. I headed to the counters to board my plane 1 hour and 10 minutes before the flight, only to find that my seat number was no longer available on the machine. I asked for help from ...
Despite arriving at the airport 1 hour before my 07:40 AM flight on 13.08.2023 with reservation code VY73GM from Turkish Airlines, I was unable to check-in due to a few counters being open and the heavy crowd. They told me the flight was closed and directed me to the sales office, where many others ...
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