I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, but the staff member put us back in line. Even though we insisted on speaking directly, the staff made us wait in the crowded line and then informed us that baggage check-in was closed. When we tried to enter the domestic terminal with our cabin baggage, we were told that the system had issued check-in and boarding passes for me and my spouse but not for our baby. We explained that the system had automatically issued these passes, but we were still directed to a long queue to get a new boarding pass. Despite informing the staff in this area, we experienced a significant delay. We arrived at the gate 10 minutes before departure but were not allowed to board. We provided feedback but were told we needed to be at the gate 20 minutes before departure, and we received no positive response. We lost half an hour due to staff misdirection, negligence, and system issues. We request compensation for all the expenses incurred due to this situation.
We had a ticket for the THY flight TK134 from Houston to Istanbul on September 6 at 14:50. We were planning to return to Turkey with our 15-day-old baby. We waited for check-in to open to add our baby to the flight, but the system gave an error once it opened. We couldn't add the baby. We called cus...
On 21-09-2023 at 14:10, I had a THY flight from Istanbul to Amsterdam, but I missed the flight due to incorrect guidance from the THY staff at the check-in/visa process. Here are the details: 1. I did online check-in a day before. 2. At 12:45, I saw from the check-in board at Istanbul airport that...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
I couldn't make it to my THY flight from Izmir on January 28, 2024, at 11:00 AM at Istanbul Airport. At the first security check around 10:20 AM, we were held up for 10 minutes because someone else's belongings got stuck in the machine. With a child in my arms, a suitcase in hand, and a backpack, I ...
Turkish Airlines transferred my luggage to the wrong plane. I am writing about the issues I faced to set an example and to prevent others from experiencing the same problems. Maybe this will ease my frustration a bit. The disorganization of Turkish Airlines persisted from Istanbul to Izmir. The gate...
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