Hello, I received a message stating that my flight TK2313 on March 1st at 10:40 with the reservation code ULUE73 was canceled, and a new flight was scheduled as TK6953 at 12:50. Then, I received another message informing me that this flight was rescheduled to 13:50. When I arrived at the airport around 12:30 for the 13:50 flight, I was told by the Turkish Airlines kiosk staff that the flight had already departed. I had to wait for the next flight at the airport for hours while fasting. I caught a cold at the airport. I am a 65-year-old woman. I submitted feedback on Turkish Airlines' website twice from our shared family computer at different times, providing my phone number and the email address I follow. However, I repeatedly received an automatic response stating that they thought the message was not written by me, and that I should have written it myself. I am sharing images that confirm the details I explained above and kindly request support.
My Turkish Airlines flight TK0061 from Kuala Lumpur International Airport to Istanbul Airport on 02.12.2023 at 23:50 was canceled due to technical issues with the aircraft. Despite this information being known beforehand, no explanation was provided by the Turkish Airlines staff at the airport. The ...
On January 24, 2018, I purchased three tickets for the July 1 flight at 9:40 AM. This flight time was suitable for me as my hotel check-in time was 12:00 PM. However, yesterday I received a message from Turkish Airlines informing me that my flight time was changed to 5:30 PM and my original flight w...
Hello, I purchased a ticket for flight TK2676 from THY scheduled to depart on 18.11.2023 at 15:05 for ₺1650. I also completed my online check-in the day before. On 18.11.2023 at 12:29, I was informed via message and email that the flight would be delayed by 45 minutes and would now depart at 15:50....
Turkish Airlines canceled our Paris-Istanbul flight due to operational reasons, and the next available flight was a day later, forcing my spouse and me to stay an extra day in Paris. This situation led to additional expenses for us. I submitted feedback to Turkish Airlines to cover our expenses and ...
On March 7th, I called Turkish Airlines customer service. I wanted to book a round-trip ticket using my previously open ticket with the number 2352119419884. This ticket had a free change option. I planned to travel on March 10th, before Ramadan, departing in the morning and returning at night. I ha...
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