On June 15th, we had a flight with Turkish Airlines from Istanbul to Denizli. Despite arriving at the airport three hours early, our tickets were sold to someone else. They offered us a different ticket (for a flight 8 hours later) and promised €100 in compensation.
With no other option, we had to accept. My wife received her compensation, but they said their POS machine couldn't process my payment and asked me to provide my IBAN via email, which I did. Since June 15th, I've been continuously emailing and calling, but still haven't received my compensation.
They keep telling me to submit feedback, which I’ve done multiple times, but nothing has been resolved. I've provided my IBAN and all the necessary documents, yet no one is helping me.
On April 14th, I accepted to be a voluntary passenger on the Trabzon-Istanbul flight (for €100). They begged several times. I agreed on the condition that I would receive the money immediately. Despite their assurances, I couldn't get the payment at Trabzon Airport. They said there was no money in t...
On July 31, I purchased a ticket from Istanbul Airport to Diyarbakir Airport. When I tried to check-in, I was informed that all seats were occupied and was asked to wait at the gate. They said if no one showed up, they would let me board. They made me wait for the seat I had purchased because they h...
My wife, daughter, and I were not allowed to board Turkish Airlines flight TK 2431 due to overbooking. We were promised a refund and compensation (€100 per person) which we were told could be collected in cash at the Turkish Airlines ticketing office at Antalya Airport. We accepted this compensation...
On August 7, 2023, at 16:20, I was not allowed to board the Istanbul-Antalya THY flight despite meeting all conditions and completing my procedures well in advance, due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They promised a compensatio...
Turkish Airlines purchased my ticket for 100 EUR and redirected me to the next flight. They promised to refund the 100 EUR immediately. However, at the time of the flight, they said there was no money at the office and that I could collect it from Sabiha Gokcen Airport upon arrival. When I got there...
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