I returned a product to Touche Prive on March 23, 2025, and the courier company has confirmed that the package was successfully delivered. Yet despite this, weeks have passed and I still haven’t received my refund. According to their policy, the refund process is supposed to be completed within 14 business days—but it’s been well over a month now, and I’m still waiting.
Every time I try calling customer service, no one answers. I’m constantly redirected to a voice system, which leads nowhere. It’s incredibly frustrating. This company is wasting my time and withholding my money, and it’s unacceptable for a brand that claims to be professional.
How can a company expect to grow while mistreating its customers like this? You can’t just ignore people once the purchase is complete and hope they go away.
On May 29, 2025, I made a purchase from the Touche Prive website. I decided to return part of the order by exercising my right of withdrawal under the Distance Selling Regulation and shipped the items back on June 3, 2025. According to the courier tracking system, the returned products were delivere...
I returned a product to Touche Prive weeks ago expecting a prompt refund, but I’m still waiting—and getting nowhere. I followed all the return steps and waited patiently, but no refund ever showed up in my account. I initially reached out via WhatsApp, then emailed, and even called customer service....
The return package I sent to Touché Privé arrived on May 13, and it has now been 14 business days, but I still haven’t received my refund. I’ve reached out to them several times, but I haven’t received any responses to my messages. It’s been extremely frustrating to feel completely ignored, particul...
We purchased products from Touche Prive but ended up returning them shortly afterward. It’s now been over a month, and we still haven’t received any refund. Even worse, not once during this entire time have we been informed about the status of our return or refund. There’s been total silence from th...
Comments