I returned a product to Touche Prive weeks ago expecting a prompt refund, but I’m still waiting—and getting nowhere. I followed all the return steps and waited patiently, but no refund ever showed up in my account. I initially reached out via WhatsApp, then emailed, and even called customer service. Each time, I was told, “The refund will be processed.” But here we are, and still nothing has been done.
Today, I tried calling again, and now I can’t even get through to anyone—not via WhatsApp, not through email, not by phone. It's like they've completely ghosted me. I feel strung along and ignored, and at this point, I’m convinced they’re just stalling, hoping I’ll give up.
Touche Prive, this is unacceptable. Refund my money immediately. I trusted your brand, but this experience has destroyed that trust. I demand action now.
I made a purchase from Touche Prive on April 21 and returned the item on April 26. According to the tracking info, the return was successfully delivered to them. Their system even shows that the return has been approved—yet I still haven’t received my refund. It’s been days, and not a single cent ha...
I purchased a product from Touche Prive and returned it as per their instructions. It’s now been three full months, and I still haven’t received my refund. I’ve waited patiently, but I can no longer stay silent—this is completely unacceptable. I’ve tried reaching customer service countless times. I...
Touche Prive sent me a defective product, so I returned it on April 9 expecting a prompt refund. But here I am, weeks later, and I still haven’t received a single ₺ back. This experience has been beyond frustrating and absolutely unacceptable. I’ve tried calling their customer service many times, b...
We purchased products from Touche Prive but ended up returning them shortly afterward. It’s now been over a month, and we still haven’t received any refund. Even worse, not once during this entire time have we been informed about the status of our return or refund. There’s been total silence from th...
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