On May 29, 2025, I made a purchase from the Touche Prive website. I decided to return part of the order by exercising my right of withdrawal under the Distance Selling Regulation and shipped the items back on June 3, 2025. According to the courier tracking system, the returned products were delivered to the company on June 10, 2025. However, as of June 20, 2025, no refund has been issued. Despite several attempts to contact the company via phone and email, I have only received automated replies stating that “the refund will be processed as soon as possible.” No progress has been made. After doing some research, I discovered that many other customers have faced similar delays in refund processes. This raises serious concerns about the company’s reliability and suggests a systematic disregard for consumer rights. According to consumer protection laws, sellers are legally obligated to refund the payment within 14 days of receiving the returned goods. Touche Prive’s failure to comply with this requirement is unacceptable and unlawful.
I returned a product to Touche Prive on March 23, 2025, and the courier company has confirmed that the package was successfully delivered. Yet despite this, weeks have passed and I still haven’t received my refund. According to their policy, the refund process is supposed to be completed within 14 b...
On May 20, 2025, I purchased multiple items from the Touché Privé website under order number #778850. I returned the products within the return period using the company’s contracted shipping service and the return code provided on their website. As shown in the attachment, the return reached the com...
To the Management of Touché Privé, I am writing to express my deep dissatisfaction with my recent experience with your online store, which has been one of the worst shopping experiences I have ever had. Your website states that shipping takes 3 days, yet my order arrived nearly a week later. I conta...
I returned a product to Touche Prive weeks ago expecting a prompt refund, but I’m still waiting—and getting nowhere. I followed all the return steps and waited patiently, but no refund ever showed up in my account. I initially reached out via WhatsApp, then emailed, and even called customer service....
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